1. Services Provided
1.1. Executive Support Solutions ("Service Provider") agrees to provide in-person, on-demand assistance to the Client in the real estate industry, as outlined in the Service Schedule (attached as Exhibit A). These services include, but are not limited to:
Possession paperwork assistance
Client follow-up communications
Open house support
Property visits and key handling
Brochure printing and distribution
Other administrative tasks as agreed upon in writing by both parties.
1.2. The Service Provider shall perform all services in compliance with relevant laws, including the provision of unlicensed real estate assistant services. The Service Provider does not provide licensed real estate services, and any services provided will not require a real estate license.
2. Invoicing and Payment
2.1. The Service Provider will issue an invoice to the Client at the end of each business day after services are provided. The invoice will detail the services rendered and the corresponding charges.
2.2. Payment is due within seven (7) days from the invoice date. The Client agrees to pay the total balance specified in the invoice within this time frame.
2.3. If the Client fails to make payment within the 7-day period, a late fee of 10% of the outstanding balance will be added to the invoice. This late fee will accrue monthly until the balance is paid in full.
2.4. Payments shall be made to the Service Provider via [insert payment method, e.g., bank transfer, cheque, or other method] unless otherwise agreed upon in writing.
2.5. The Service Provider reserves the right to suspend or terminate services if payment is not received within the required time frame.
3. Commitment to Safe and Professional Services
3.1. The Service Provider is committed to providing safe, high-quality, and professional services in all interactions with the Client, clients of the Client, and other third parties involved in real estate transactions.
3.2. The Service Provider will ensure that all services are performed in a manner that prioritizes the safety of persons, property, and data involved in the transaction.
3.3. The Service Provider agrees to adhere to industry best practices, including confidentiality, discretion, and respect for privacy, in the provision of all services.
4. Insurance Coverage
4.1. The Client understands that while the Service Provider's assistants are not employees of the Client, they will be performing tasks on behalf of the Client in various locations. As such, the Client agrees to ensure that any assistants provided under this agreement are covered by the Client’s general liability insurance, as well as any other necessary insurance policies, including but not limited to property damage and injury.
4.2. The Client agrees to provide evidence of valid insurance coverage upon request, ensuring that assistants are included as additional insured parties under the Client’s insurance policy during their time on assignment.
4.3. The Client shall ensure that all activities conducted by the assistants are in compliance with applicable laws and regulations. The Client shall be responsible for the safety and supervision of the assistants while they are on the Client’s property or performing services on behalf of the Client.
4.4. The Client acknowledges that the Service Provider will not be responsible for any accidents, injuries, or property damage occurring during the performance of services, and any claims arising from such incidents shall be handled through the Client’s insurance coverage.
5. Unlicensed Assistance
5.1. The Service Provider acknowledges and affirms that the assistants provided are not licensed real estate agents and will not engage in activities that require a real estate license, such as making representations, negotiating transactions, or providing legal or financial advice.
5.2. The Client agrees to ensure that all tasks performed by the assistants are within the scope of unlicensed real estate assistance, in accordance with applicable laws and regulations which can be reviewed here.
6. Cancellation and Decline of Work
6.1. The Client may cancel any scheduled services by providing at least 24 hours' notice. If the Client cancels within 24 hours of the scheduled service, a cancellation fee of 30% of the service may apply, at the discretion of the Service Provider.
6.2. The Assistant may cancel or reschedule the service at any time up to the last minute, but only in the event of illness or any other situation that would prevent the Assistant from performing the services as agreed. The Assistant must notify the Client as soon as possible in such cases.
6.3. The Assistant reserves the right to decline any task or service that they deem unsafe or that may pose a risk to their health, safety, or well-being. If the Assistant deems a task unsafe, the Assistant must notify the Client immediately, and both parties will work to find an alternative solution.
7. Obligations of the Client
7.1. The Client agrees to pay all invoices within the specified payment period. Failure to comply with payment terms may result in the suspension of services.
7.2. The Client agrees to provide all necessary information and documentation needed for the Service Provider to effectively perform the outlined services.
7.3. The Client will ensure a safe working environment for the assistants and comply with all relevant laws and regulations regarding workplace safety.
8. Confidentiality
8.1. Both parties agree to keep all proprietary or confidential information shared in the course of this agreement strictly confidential, unless required by law.
9. Limitation of Liability
9.1. The Service Provider shall not be held liable for any indirect, incidental, or consequential damages arising from the services provided, except in cases of negligence or willful misconduct.
10. Governing Law
10.1. This Agreement shall be governed by the laws of the Province of British Columbia, and any disputes arising from this Agreement will be resolved in the courts located in Vancouver.